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About Us

FAQ

Our CompanyFAQ

Frequently Asked Questions

Quick Answers

Where are your warehouses located?
We have warehouse in Xiamen China.
What parts do you have?
We have full range of Case and Sumitomo excavator genuine parts, multi brands excavator aftermarket hydraulic parts.
Can you send me your catalogue?
Yes, I will send E-catalog to you by email. What's your email address?
Are your parts OEM or aftermarket?
We mainly supply genuine Case / Sumitomo / ISUZU parts and high-quality aftermarket hydraulic parts. Product condition is clearly stated on each listing.
How fast is shipping?
Orders are typically prepared in 1-3 business days. Delivery time depends on your location and shipping method.
Do you offer technical support?
Yes. Our expert team can help with part selection, compatibility and troubleshooting.
How do I verify part compatibility?
Provide your machine brand, model and part number. Our team will verify compatibility before you order.
Do you offer warranty for your products?
Yes. Most products include a 12-month warranty. Warranty terms may vary by product type.
Can you send your goods to my address?
Yes. We can send goods to your door address.
How do you pack the goods?
Light goods be packed by carton, heavy goods be packed by wooden case.
Do you have any real products pictures?
Yes. I will send products pictures to you.
Do you provide free sample?
It depends on your order value and quantity.
Can I get a discount?
It depends on your order value and quantity.
What is your term of payment?
We accept full initial payment.
What is your method of payment?
T/T, Western Union, Paypal, Credit Card etc.
Which shipping ways can you supply?
Heavy packages via DHL, FedEx, TNT, UPS, EMS. Light packages via sea and air.
What is your MOQ?
One piece for each item.
Are you a trading company or a manufacturer?
We are dealer.
How long is your delivery time?
Ready stock goods delivery time is 1-3 workdays, non-stock goods delivery time is over 15 workdays.
How to contact with you?
Email: tiaye1994@gmail.com
WhatsApp: +86 15160721955
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